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The Team at Pro Mentor Coaching takes quality control seriously and have a number of procedures and measures in place to manage the quality of our products and services.

Dispatch and Delivery Policy

We guarantee our products; if an item does not meet your expectations, you have the opportunity to return it. Unlike most online retailers, we also guarantee the product selection advice offered on the website and by staff; if an item you’ve purchased based on this advice turns out to be unsuitable, you can return it. If you receive an incorrect order you must contact us within 5 business days to receive the correct item.

In either, case, simply return the item for exchange or refund.

If you have any questions about our guarantee, please, email us at

Dispatch and Delivery

Please allow 3 -5 working days for delivery within Australia.We also guarantee the product selection advice offered on the website and by staff

Returns and Exchanges

Refunds are made in the same form of currency used for the original purchase. For example, if the item was purchased with a credit card, the refund would be issued to the same credit card used for the original purchase. Please contact us at if you wish to return or cancel an order placed online. If your goods have been received damaged, please contact us at

  • Products must be returned within 7 days, undamaged for a full refund. Please include your receipt.
  • Refunds are made in the same form of currency used for the original purchase. For example, if the item were purchased with a credit card, the refund would be issued to the same credit used for the original purchase.
  •  Returns and exchanges can only be made by mail. Please contact our Admin Center, if you wish to return or cancel an order placed online.

Stocking Charges

You will be given a Return Authorization Number.  You will not be able to make an exchange or return without this number.

We review each return package individually once it’s received and reserve the right to charge a higher restocking fee, up to 40% if goods are not carefully packed for return. Refunds are processed upon receipt of the product and DO NOT include shipping/handling costs.

Returning by Mail

Returned items must be sent via insured, prepaid Regular Australia Post, ensuring your return allows you to track your parcel with the Australian Postal Service.

Please Note. Do not return items by “other” carriers, as duty and / or brokerage fees will be charged.

If you are requesting an exchange, please remember to include sufficient payment for the return postage.

Terms and Conditions ("Terms")

Please read these Terms and Conditions ("Terms", "Terms and Conditions") carefully before using the  website and the operated by Pro Mentor Coaching Pty Ltd.

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms, then you may not access the Service.


If you wish to purchase any product or service made available through this Service you may be asked to supply certain information relevant to your Purchase including, without limitation, your name, address, email address, phone number, practice name.

Links to Other Web Sites

Our Service may contain links to third-party web sites or services that are not owned or controlled by Pro Mentor Coaching.

Pro Mentor Coaching Pty Ltd has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that Pro Mentor Coaching  Pty Ltd shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.


We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 14 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

Contact Us

If you have any questions about these Terms, please contact us.

Privacy Policy

Pro Mentor Coaching Pty Ltd is committed to protecting your privacy and safeguarding your information. The following Privacy Statement outlines our privacy policies and principles in alignment with National Privacy Principles, which is a reference implementation of the Telecommunication Act 1977 and Privacy Act 1998.

In summary:

  • Maintaining your privacy is important to us and we take strong measures towards its assurance
  • We do not collect sensitive personal information such as passport number etc.
  •  Information you provide to us voluntarily is safeguarded
  • We use Google analytics to identify web site visitor trends
  • We only use your provided information for notification, news and to provide support for our products and services
  • We do not disclose your information to third parties.
  • If we are obliged to disclose information by law, we may do so, however we will make every effort to notify/contact you before our legal obligation(s) are due unless otherwise prohibited by law

Manner of Collection, Use and Disclosure

We can only identify you if you provide your information to us voluntarily. Submitting information via our web forms may provide information such as your name and contact details. However, we do not attempt to collect sensitive information and we recommend that you do not provide sensitive information such as passport number or Medicare number. We also use Google Analytics to collect information such as Service Provider, Screen Resolutions, Keywords and other more general information to identify visitor patterns. Your contact details are used to deliver requested information, product news and provide products or services related assistance and information. We use Google Analytics information to identify improvements that could benefit our web visitors and improve usability and performance of our website. We also collect publicly available information for marketing campaigns. This information is generally business contacts and is used to convey our product information or promotion packs. We do not voluntarily disclose or provide your information to anyone except under the following circumstances:

1. You have instructed us to provide your information to a nominated recipient “ you will be required to verify this information before we proceed. 2. We are required by Australian or Australian State Law to do so – for e.g. Subpoena issued by a Court in Australia. When subpoena is issued to us and/or otherwise prohibited by law, we will notify you and provide you an opportunity to pursue the matter with the issuer before our legal obligations are due.
If you do not wish to receive communications from us please notify us via our Contact page.

Security and Quality

Security within our organisation is paramount, especially in consideration of your private information. Access to your information is restricted at all times and only made accessible to authorised staff. We conduct periodic checks and audits on access to this information. We undertake practical and pragmatic efforts to ensure your data is maintained — these include periodic verification and validation as well as audits. You can also request us to update your information and upon receipt of these requests we promptly perform the necessary changes to ensure the quality of your records is maintained.

Pro Mentor Coaching Pty Ltd
17 Savannah Street,
Palm Cove 4879